AM
Amy M
1 reviews | Active since Jul 2014
15 Feb 2021, 16:48
No help for locked online profile
I was locked out of my online profile after a password reset. I had no response to email queries and eventually messaged them on Facebook. Now a week later of back and forth and still no resolve. I get feedback that has nothing to do with my query or just plain incorrect information from them. I cannot log in to check my statements etc. I have been an account holder for years with not one missed payment and am so annoyed that I can't even get assistance with accessing my profile.
Helpful (0)
Replies (2)0
Replies (2)
Sheet Street's replyOfficial
02 Mar 2021, 15:25 Good Day
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team leaders, who will handle this matter personally with you.
Many Thanks Sheet Street
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team leaders, who will handle this matter personally with you.
Many Thanks Sheet Street
Sheet Street's reply02 Mar 2021, 15:25
Official
Good Day
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team leaders, who will handle this matter personally with you.
Many Thanks Sheet Street
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team leaders, who will handle this matter personally with you.
Many Thanks Sheet Street
AM
Amy M's updateReviewer Update
01 Sept 2021, 17:42Almost six months now, still not resolved. As well as another ongoing issue to try get a new card! Seems impossible to get any assistance from you guys. I will be closing my account.
AM
Amy M's update01 Sept 2021, 17:42
Reviewer Update
Almost six months now, still not resolved. As well as another ongoing issue to try get a new card! Seems impossible to get any assistance from you guys. I will be closing my account.