Never ever buy Sheet Street Online

I used Sheet Street online once. Never again.

First of all, their unreasonable lead time is never communicated at any point in the order process. Not when you order, not on your confirmation, never mentioned. You can find it in FAQs if you really want to search, which turns out to be 5-7 working days door-to-door. They never mention how long it takes for shop collection. Then, on this silly timeframe, they STILL delivered late. 8 working days. It get's worse when you realise that includes 2 weekends, and my gift missed Mother's Day completely. And it was shop collection, not even proper delivery.

Add that there was little communication throughout and any complaints via their e-mail get ignored.

Then finally when the parcel arrived, it was the wrong thing. After waiting nearly two weeks, they did not even get the order right. And I was charged shipping for this incorrect order, which should not be my expense because to this day I never received what I had ordered. I returned the incorrect item immediately.

I had also sent 4 mails to date, noting the delayed delivery and incorrect charge that should be refunded, but no agent has even deigned to reply.

They reckon 24-48 hours from your mail, but we're a couple of weeks in now and not a word.

Completely unprofessional.