Mislead with my purchase
I purchased what was suppose to be a Queen size duvet cover for winter in December at the sheet street in liberty mall Pietermaritzburg. I did not put the duvet cover on my bed as I had purchased it for winter as it's one of those warm duvet covers. A few days ago when I opened the cover to place for my bed to my surprise the cover was for a double bed and not a queen as marked on your packaging and on the till slip. Now I am told the return policy is 14 days, yes I understand that but in my case it is the store that sold an item with misleading information on the packaging I had paid for a queen size duvet the slip says that and the package label I did not open when bought as I had no intentions of not using this should what your label package was not misleading.
Trust you well
Please accept our apologies for the above incident.
Your post will be sent off to the Regional Manager and you will receive personal feedback shortly.
Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP
Many Thanks
Sheet Street
Trust you well
Please accept our apologies for the above incident.
Your post will be sent off to the Regional Manager and you will receive personal feedback shortly.
Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP
Many Thanks
Sheet Street
