Inappropriate music and very slow service.

My husband and I went in to the store on the 31st December to enquire about an order I had placed, on the 12th December, for bath towels and were horrified by the music that was being played.The language was disgusting!! After questioning the music that was playing it was changed but the next lot was just as bad. Having to listen to someone using profanity for even a short period is unpleasant but when you're subjected to it for almost 30 minutes it becomes unacceptable. If it wasn't for the fact that I wanted a specific colour I would have left but, unfortunately, I had to wait for the young lady, to go through the whole process of phoning various stores again (already went through it all on the 12th) to enquire about the availability of the specific colour I required. I eventually asked her to please call me when the stock arrived. She did call me on Saturday 02nd January to let me know that the stock had not yet arrived. I have heard nothing since. I know it is a large order, (30 bath towels in duck egg blue) and understand from her that the other stores are reluctant to release their stock her but surely the company as a whole would benefit from this sale?