Ignoring customers after losing their items!

On the 22/01/2026, I bought some items from Sheet Street online. I immediately received confirmation of the purchase. I then waited a while without any communication, until I received mail advising that my order was packed. When I received the order. It was 1 Box, and when I asked where the rest of the order was, the guy from FastWay Couriers, advised that the 2nd box was being delivered the following day. The following day - he brought a box containing items from a different supplier (not parcel 2 from Sheet street), and advised there was nothing else. I then emailed Sheet Street asking where is the other items and if the order had been split. On the 30th January 2026, Silindile Mdunge from Sheet street rep**** to my mail and confirmed that yes, the order was split and the 2nd parcel was out for delivery. I never received the 2nd parcel. Yesterday, the 03/02/2026, I sent another email enquiring about the items. I received no response from Sheet Street, then I received a call from fastWay Couriers saying that I signed for both Packages at the same time, on the same day. I told Fastway Couriers and emailed Sheet Street again, explaining that on the 29/01/2026 I only received 1 Parcel, hence why I contacted Sheet Street with my enquiry on the 30/01/2026 - I never received my 2nd Parcel.

What is frustrating and upsetting is that Sheet Street has gone completely silent and they are not responding to my mail nor communicating with me at all. I bought those items directly from sheet Street with my hard earned money. I have no business with fastway Couriers and should not even be communicating with them regarding this matter! Sheet Street, I need answers.