How do we customers eva win... With stupid *********** people and systems

Greetings I would like to just share my dissapointment in the service from Sheet Street, I am currently working in a remote place where I do not have access to go to the shops I arranged with my husband to go on my behalf can you believe they turned him away saying they want the actual card to scan how stupid can one be really.. Now they wanna call and threaten me with blacklist... Pls