1 reviews | Active since May 2016

16 May 2016, 03:28

False Advertising at Sheet Street

<p style="color: #555555;">Good morning </p> <p style="color: #555555;"> </p> <p style="color: #555555;">My husband and I we're at C**** Walk last night when we saw a sign in Sheet Street's window display indicating a reduced price (R129) on the merchandise stacked below. (I have attached a photo of the sign with the soft purple blankets I refer to on this complaint ).</p> <p style="color: #555555;"> </p> <p style="color: #555555;">As the price seemed very reasonable, I decided to buy two of the above mentioned blankets. However, upon paying for the items, I noticed the amount rung up was R799. When I questioned this amount, I was informed that the blankets actually cost R399 and that the sign in the window display was a reference to other blankets in the store. </p> <p style="color: #555555;"> </p> <p style="color: #555555;">I was very upset as I believe this to be a blatant attempt to trick the customer with regards to the price of certain products. I refused to pay that price and left the store empty handed. This is false advertising and I find it extremely dishonest, unprofessional and disgusting. Sheet street will not see me again!</p> <p style="color: #555555;"> </p> <p style="color: #555555;">If this matter is not resolved soon I will lodge a complaint with the consumer complaints department.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">Good day</p> <p style="color: #555555;">Audrey </p>

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Replies (1)
Sheet Street
Sheet Street's reply16 May 2016, 09:30
Official
Hi Audrey. Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused. We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution. Kind Regards Sheet Street