Extremely Frustrating Experience – Cannot Close My Account

I paid off my Sheet Street account and have been trying to close it for months with no success. I went into the store to get help – they told me they would send an email for confirmation, but I never received anything. I phoned customer service and was told the same thing – again, no email.

I’ve gone to different stores multiple times and most of the staff either didn’t know how to help me or tried to convince me not to close the account instead of assisting properly. Every single time I’ve been told, “We’ll close it, just confirm via the email” – but I never get the email.

This has been a complete waste of time and incredibly frustrating. I’ve done my part by paying off the account, and all I want is for it to be closed. Sheet Street clearly does not make it easy for customers to leave, and their communication is terrible. Very disappointed.