Dissapointed Customer

Sheet Street their service and security is below standard because my card was cloned and it was used at the Vaal of which I do not know where it is and I have never been there. I was notified that I owe Sheet Street a certain amount and I explained my story they did their investigation and came back to me indicating that yes they see that it was **********ly used so they will s**** off the amount that they had indicated that I was owing them and was advised to pay what I owed which was the outstanding amount.

On the day I made the payment I noticed all my credit limits were revoked from Mr Price, Miladys and Sheet street. When I called Mr Price Group I was notified to go to the nearest Sheet Street branch they will rectify it for me. I went to Sheet Street and the called the Head Office/ call centre it's either they drop off the phone after holding for a longtime or they do not answer at all. Since Head office was not helping the branch could not help me so I am stuck because nothing was communicated to me about the revoking process.

Please be careful with your accounts and cards as we do not know when and how our cards get cloned and when that is done the stores harass you instead of listening to your story. They did not even show any remorse of their lame security measures when a Credit card is used. They do not care about us as their customers because even after you put a complaint they wait for you to contact them, which is disappointing. Even now they haven't contacted me to tell me why my credit was revoked.