Disgusting Service

On the 28th October 2021 at 9h17am I placed an online order for delivery, order number ***. When I placed the order, there was stock of each item ordered. The order was paid for in full and delivery was meant to be 4-7 days, and when i track my order, it says that the item has not yet been scanned. I have emailed them on *** numerous times and not even a reply. I called customer care this morning 4th November 2021 at 8h45am and i was advised that the order has not yet been dispatched and that customer care will follow up on the order and will email me. It's now 11h30am and i haven't received anything from anyone. They are quick to take my money, but they don't bother in getting my items to me or even keep me updated on the progress of my order. I think i should just get a refund so that i can order elsewhere. Even delivery charge of R45.00 was paid.