customer service gone to the dogs

I purchase a quilt and a set of matching pillow covers from Sheet Street at 4ways Crossing on the 19 March, firstly the staff stood around talking to each other and did not offer any assistance(which in my opinion the staff need customer service training), I then found that the king size quilt did not cover my bed enough on the sides and when I was in the Cresta area so I went to the store there to change it. They exchanged it for a super king size quilt, only to find when I got home that the edging on the quilt is torn. As I reside in the Randburg area, I went to the store at Ferndale on Republic to return it yesterday. The staff there are so ***********, they ddnt want to return it and advised me to go back to the Cresta store, I refused as it’s an inconvenience for me to run around for something that’s no fault of mine, which is what I told them. Then they said that they don’t have cash(R450.00) to do the refund and will call me as soon as they do, I haven’t heard from them as yet.