1 reviews | Active since Aug 2011
Charged more than item was marked
I bought 2 tulip wire wall decorations from Sheet Street on 21/03/16. The items were marked R179.99 each. I specifically looked at the price, as I was deciding which decoration to purchase, so price obviously was part of the decision process.<br> Assistant Dineo swiped my items & then bent behind the counter. I assumed she was putting items in a plastic bag. She swiped my card and only then did I see I was charged R219.99 each. <br> I asked whether the price was correct & she said yes - the old price was scratched out. I said it WASN't. She took the items out of the bag & the price was scratched out! I confronted her & said it definitely was not scratched out when I decided to buy the items. I went over to the rest of the tulip wire wall decorations still on display & the prices were clearly marked R179.99 each.<br> Manager Angie remedied the situation by refunding the purchase & charging me the price of R179.99 as it was before Dineo scratched out the price.<br> Dineo clearly acted inappropriate. When she saw there was a price discrepancy between the price tag & the computer, she should have pointed it out & called her Manager for assistance, but she acted in a sly manner which is very bad.
Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP and do our utmost to never have a repeat of this nature. We are investigating this matter and will be getting back to you ASAP.
Many Thanks
Sheet Street
Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP and do our utmost to never have a repeat of this nature. We are investigating this matter and will be getting back to you ASAP.
Many Thanks
Sheet Street
