CM
Christa M

1 reviews | Active since Aug 2011

23 Mar 2016, 17:09

Charged more than item was marked

I bought 2 tulip wire wall decorations from Sheet Street on 21/03/16. The items were marked R179.99 each. I specifically looked at the price, as I was deciding which decoration to purchase, so price obviously was part of the decision process.<br> Assistant Dineo swiped my items & then bent behind the counter. I assumed she was putting items in a plastic bag. She swiped my card and only then did I see I was charged R219.99 each. <br> I asked whether the price was correct & she said yes - the old price was scratched out. I said it WASN't. She took the items out of the bag & the price was scratched out! I confronted her & said it definitely was not scratched out when I decided to buy the items. I went over to the rest of the tulip wire wall decorations still on display & the prices were clearly marked R179.99 each.<br> Manager Angie remedied the situation by refunding the purchase & charging me the price of R179.99 as it was before Dineo scratched out the price.<br> Dineo clearly acted inappropriate. When she saw there was a price discrepancy between the price tag & the computer, she should have pointed it out & called her Manager for assistance, but she acted in a sly manner which is very bad.

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Replies (1)
Sheet Street
Sheet Street's reply24 Mar 2016, 11:42
Official
Hello ChristaMcEvoy,

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP and do our utmost to never have a repeat of this nature. We are investigating this matter and will be getting back to you ASAP.

Many Thanks
Sheet Street