change of details

Item: Sheet Street
Rating: 1
Author: Patricia S

I went to your Zevenwacth branch three times already to change my address and cellphone number. The third time they assured me if they email the form now it will be done within in the hour. its a few days later and its still not done. When I contact customer service they just tell me to go back to the store as they cant do anything over the phone. So whats the point of having a customer service department if they cant assist with anything?

Helpful (0)

Replies (2)

Sheet Street's replyOfficial

14 Aug 2020, 07:33

Good Day Patricia,

Please accept our apologies for the above incident.

Your post will be sent off to the Regional Manager for Zevenwacth and you will receive personal feedback shortly.

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP

Kind Regards,
Sheet Street

Sheet Street's reply14 Aug 2020, 07:33

Official

Good Day Patricia,

Please accept our apologies for the above incident.

Your post will be sent off to the Regional Manager for Zevenwacth and you will receive personal feedback shortly.

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP

Kind Regards,
Sheet Street

Patricia S's updateReviewer Update

17 Aug 2020, 08:04

So after the response on hellopeter I received a phone call from customer service saying I must email the details that needs to be changed and it will be done immediately. I've sent the email but the details remains unchanged.

I am unable to use the mobile services as one of the details that needs to be changed is my cellphone number.

I am very disgusted in the service.

Patricia S's update17 Aug 2020, 08:04

Reviewer Update