Bad service and bad treatment from Sheet Street

I went to sheet street commissioner street opposite Carlton center johannesburg on the 5th of May 2025. The manager there did not assist me and she was rude. I was in the shop for almost 15 minutes without any assistance. When she came she looked at me and said you are not allowed to unfold the towels and I said if you had greeted me and asked if you can help me I wouldn't have unfolded it. Her response was how many times I should greet you and she left me there and went to a back room. I went to complain, at that time I did not know that she was the manager. I was surprised that she was and still after my complain she did not asked me what is it that I m looking for. I left the shop without buying what I wanted. I then sent emails to lodge a complaint till today no one has contacted me about the complaint. When I asked for the area manager s details they refused to give me. Since I was not able to use my account I asked to cancel it because it is useless to have. They also giving me a hard time. Imagine treated so bad by the manager what would happen if you get such a bad treated from the junior staff it will be worse.It is terrible. Becareful with sheet street staff especially commissioner street johannesburg. Their what's app platform it's a disaster. I don't know how times I tried it,but still no help they must change it and it must be user-friendly. While you are still responding you get a chat saying since you are not responding goodbye just like that and on their side they take for ever to respond and I don't know how many times I said it is useless.