Bad Service

We are just from Sheet Street Jabulani Mall, we were attended by Nonjabulo,she tld us that we are unable to purchase if my Wife does not produce her ID document,we have been buying there for years without producing an ID document,if the rules have changed why dont they send a correspondence to their customers,advising them that the rules have changed,we even ask her, that she can even confirm cell number or an address,she just bluntly said no, there is no purchase that can be without an ID documents.What is worse is that she never took time to explain the situation in a proper manner,she just said there is no account purchase without an ID document with an attitude & continued with what she was doing.Sheet needs to communicate changes to their customers & also train their staff on good customer service.