Bad service

I am tired of the bad service in the Delmas branch! Even when I report it, it does not change! Previously Boniswa shouted at me, and this time the transaction went through on my account, but on their side it was declined. They phoned Absa, after I phoned Tina. Absa said the transaction will be reversed in 24 hours. They wanted me to pay again. This is totally a trust situation! How can I trust a shop with such bad service?? I left my parcel instore and left. Each time when I phone Tina she just say that they are working on it. Terrible service!!!