Bad Service

On the 30th Aug 2015,I visited the store with my wife to get a balance on my account. Agnes the cashier gave me attitude when she could not find my account number on the system. I explained that I was ****** and had to contact the call center to cancel my card. She firstly hesitated to call the call center to get the balance saying this request could take long as she might have to wait a while to speak with the agent when I made it clear to her that I need to know my balance she eventually made the call, while waiting to get a response from the call center she again asked me if I can come the following day. I still insisted that I was not leaving without this request, I then told Agnes that I am not happy with the treatment she is giving me. She somehow took offense and back chatted. I am amazed that even when her manager (Lungile) tried stopping her to back chat she still went on disregarding her Manager and certainly undermining me the customer. I know for sure I did not abuse my customer rights was merely asking for a balance which I insisted on getting from Agnes who is employed to provide a service & she hid the name tag behind her uniform blouse. UNHAPPY<br> Sibusiso Madonsela