1 reviews | Active since Oct 2016

13 Dec 2016, 11:03

Bad service

<p>I went to pay my sheet street account at eastrand mall on Sunday on de 27th November I was assisted by Dineo Dimot I asked how much was my installment she said 250. I paid with my card told her to take 250. I even bought some stuff der n she was rude she didn't even greet me she was moody n too serious to help me. On Monday I received an sms from sheet street saying dat my account is in arrears I need to pay 465. She didn't even check de system she took R25, 00 instead of 250. M so ****ed and angry because of her foolishness. The store manager Velaphi said it's a human error. Dat mistake was made by someone who's not happy helping customers. M so angry right now </p>

0
Replies (1)
Sheet Street
Sheet Street's reply14 Dec 2016, 15:07
Official

Good day


Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.

We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Area Manager, Who will be in contact with you shortly with assistance in resolving this issue.

Kind Regards

Sheet Street