JR
Jabulile R

1 reviews | Active since Jun 2014

17 Apr 2022, 17:13

Bad customer service

On Thursday I had the worst experience at Sheet Street Chris Hani Crossing where upon me requesting to layby 6 scatter cushions I was outrageously laughed at by the two ladies whom I needed assistance from. Their names are Naledi and Nomvula. A they laughed Naledi asked me why don't I buy/pay them cash? That's when I asked her to repeat her question as I could not comprehend the audacity to be undermining as paying customer in this manner. I asked for her name and the other lady and who was the store manager between the two of them and she said its Nomvula. I ended up putting down the four scatters on layby and bought the two cash and I got the rest of the two from Alberton City. This type of service is unacceptable to say the least and after this incident and paying this layby, I'm never shopping at this branch. I will stick to my usual stores in Alberton City and East Rand Mall.

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Replies (1)
Sheet Street
Sheet Street's reply18 Apr 2022, 13:58
Official
 Good Day  Jabulile 

Trust you well 

Please accept our apologies for the above incident. 

Your post will be sent off to the Regional Manager for store  VOSLOORUS - CHRIS HANI and you will receive personal feedback shortly. 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks 

Sheet Street