Appalling service

I had picked up all my good for purchase in the store and made may way to the teller when normally there are two lines for the two different tellers so I waited on the second line which I was the only one and to my amazement, the teller had finished with her customer and the next customer walked up to her, she could not even tell the customer that I was waiting in line for her or atleast tell me that I should join the first Line,yet both teller saw me standing there. There's no customer service what's so ever at the sheet street springs mall.q