KZ
Karabo Z

1 reviews | Active since Mar 2014

07 Nov 2015, 01:17

Appaling Service by Store Manager

On the 5th of September 2015 I walked into Sheet Street at around 5pm and specifically asked the store assistant to please help me purchase R40 Telkom Mobile prepaid airtime. After I put emphasis on the \Telkom Mobile"due to being aware that Telkom has various services i was sold a TelkomHome prepaid airtime which I realised this on my way home trying to load it on my handset as it was already late. I returned back to the store the next day & politely explained my predicament to store manager and also expressed that I was specific about which type of airtime. She then told me that iI shouldn't have gone home and returned it the same evening"

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Replies (1)
Sheet Street
Sheet Street's reply09 Nov 2015, 11:04
Official
Hello kabelo8865,

Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.

We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Area Manager, Who will be in contact with you shortly with assistance in resolving this issue.

Kind Regards

Sheet Street