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I am a customer for years now. Never missed a single payment. Employees at Branch informed me years ago that I have until the 07th of each month to pay my account which is very convenient for me. After a few years I received my account which in arreas which is not. Now according to customer service I can't pay on the 07th.Then they also confirmed after I send my proof of payment that my account is up to Date. I asked them twice if my credit score will be negatively impacted due to this. They never rep**** which makes me worried. They do not care about us fellow customers loyal or not. I am up to Date with my account that is all that matter to them, customer service is bad bad and bad. We are a zero in paper