Poor Service, No Feedback

We submitted our documents to the Services SETA in Parktown for the desktop evaluation in April 2015 after waiting in the queue since September 2014 to be scheduled. We received an email on 22/06/2015 to confirm that we could collect our files from the offices in Parktown, these documents were collected but with no evaluation / outcome report attached. I have sent numerous emails to numerous different people working within Services SETA and have had no response. I received a call from a lady by the name of Balisa on the 09/07/2015 and she assured me that by the 10/07/2015 or latest by the 13/07/2015 we should receive correspondence whether our company was quality assured or not. To date, we have received no correspondence from anyone from the Services SETA offices. I call the *** number, get through to reception, she puts me through to different extension and no one answers or it goes straight to a voicemail service but no one returns any messages that are left. We are losing business because of this & at this stage, we don't know whether we have been quality assured or not.