Poor Communication and Lack of Response from Services SETA

Title: Poor Communication and Lack of Response from Services SETA

Over an extended period, I have made numerous attempts to contact Services SETA telephonically regarding accreditation and training provider-related matters. Unfortunately, calls frequently go unanswered, and it has become extremely difficult to reach the relevant departments for assistance.

As a training provider, timely communication is essential to ensure compliance with regulatory requirements and to effectively support clients and learners. The lack of responsiveness has resulted in unnecessary delays and uncer*****y regarding matters that require attention.

While I understand that organizations may experience high volumes of inquiries, consistently unanswered calls and the absence of feedback make it challenging to conduct business effectively.

I kindly request that Services SETA improve its communication channels and responsiveness to stakeholders, particularly training providers who rely on their support and guidance.

I trust that this concern will be acknowledged and that steps will be taken to improve the level of service provided.