Bursary not paid

I was a BTech student at NMMU in 2016. Last year I app**** and was awarded the LG Seta bursary, they promised to pay for my tuition fees, books and accommodation, but the year 2016 ended and they still had not made the payment to the university, I kept calling them to find out what had happened; at this time I was communicating with a gentleman called Confidence and he told me that the delays were due to the Fees Must Fall movement, and the payment would be made by the end of the month (January). The month ended but they still had not paid the University, but I was still persistent in calling them and Confidence kept saying they were in the process of making payments, and the money would be in my student account by the end of that week.

When I called again in February, I was told that Confidence was no longer in charge of bursaries and was referred to Mr Rapailane Rasegoete. He then told me that they had problems with the MOU that was sent to the University and that it was incorrect, he told me that they had to redo the processes and start everything from the beginning and he reassured me that the payments would be made to the institution by the end of February. On the 3rd of March 2017 Mr Rasegoete sent me an email saying that they made the payment to the university, and that it would reflect in my account in 3 days, but till this day the payment has not been made. On the 24th of August 2017 I sent an email to LG Seta, and Mr Rasegoete responded saying that they paid the bursary recipients for 2016 and 2017, and he does not know how they missed me and he requested that I send him my documents again so that he would process the payments, I did as he requested. He then told that my case would now be handled by Miss Zimasa Simayi, who also requested these documents and told me that she was making the payments processes on the 12th of September 2017. A few weeks after communicating with Miss Simayi she told me that she was no longer working for the bursary department and that Miss Lerato Booysen would be in charge of my case, when I noticed that two weeks have passed since they said they were processing the payments yet I was still getting calls from my resident requesting that I pay I called Lerato and she assured me that the money would reflect in the account of my resident by the 29th of September, but it didn't. I sent her an email requesting that she gives me an update as to what is causing the delay and she did not respond.

I keep getting calls from the Student Residence that I stayed in last year demanding payment and I don’t have money to pay them, they have threatened to take my case to the attorneys if I don’t make a payment. I do have all documents that were sent by LG Seta committing to pay. Please assist me in this pressing matter, I have been communicating with the people at LG Seta offices and they keep saying they will pay but no proper action has been taken.

I look forward to your swift response.