OPEN FROM 7 AM TO 11 PM WHATS THE USE

I AM DEEPLY DISAPPOINTED AT THE SITUATION WHICH EXISTS AT SENTECH. I HAVE TWICE HAD TO SIT FOR DAYS ON END WITH NO TELEVISION BECAUSE OF A FAULTY DECODER.<br> APPARENTLY YOU HAVE ONLY 2 TECHNICIANS AND ON FRIDAY I PHONED EARLY REGARDING A FAULTY DECODER. THE TECHNICIANS HAD LEFT BY THE TIME I CALLED BACK AT 3.45PM AND I WAS ONCE AGAIN STUCK WITH NO TELEVISION FOR THE RUGBY WEEKEND. LAST TIME IT WAS WHEN MANDELA PASSED AWAY AND I DID NOT SEE THE COVERAGE AT ALL. I WAS TOLD BY VUSI THAT THE PLACE WAS OPEN FROM 7-11 AND DROVE ALL THE WAY TO SENTECH IN ROODEPOORT TO BE TOLD BY TWO SECURITY THAT NOBODY WAS THERE OVER WEEKENDS??? WE ARE SA RESIDENTS AND PAYING FOR A SERVICE THAT IS SHOCKING. HOW ARE PEOPLE INVOLVED IN THEIR DAILY BUSINESS SUPPOSED TO COPE WITH THIS TYPE OF THING. THERE SHOULD BE RECEPTION ON A SATURDAY AT LEAST UP TO LUNCH TIME TO ENABLE PEOPLE TO CALL AT THE OFFICES AND MOST DEFINATELY THERE SHOULD BE A TECHNICIAN AVAILABLE.