SM
Siphe M

1 reviews | Active since Feb 2024

09 Feb 2024, 16:35

lack of response

I recently reached out to sell your damaged car regarding the sale of my car, hoping to streamline the process and receive a fair offer. Unfortunately, my experience with their customer service has left much to be desired.

After sending a message to them yesterday, expressing my interest in selling my car, I eagerly awaited their response. However, to my dismay, I have yet to receive any form of communication from their end. This lack of response has left me feeling frustrated and disappointed.

As a potential customer, I expected better responsiveness and professionalism from them. The initial impression they have left on me does not bode well for the overall experience I might have had with them.

While I understand that businesses can sometimes be overwhelmed with inquiries, a simple acknowledgment of receipt or a timeline for response would have gone a long way in assuring me that my message was received and being attended to.

In conclusion, my experience with sell your damaged car has been marred by their failure to respond to my inquiry in a timely manner. I hope that they take this feedback constructively and strive to improve their customer service practices in the future.

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Replies (1)
Sell Your Damaged Car
Sell Your Damaged Car's reply09 Feb 2024, 16:46
Official
Good Day Siphe, thank you for taking our call few minutes ago. Please accept our humblest apologies, we went over to a more updated CRM system with built in WhatsApp feature and it seems that the message Joshua sent you yesterday at 13:50 did not go through. We will investigate and improve on the system to ensure this does not happen again.