complaint 3 review for now.

I hope as a client of Telkom and not sell Direct marketing that the reviews I am seeing is not a worry because I was also contacted by them and they told me I am from Telkom and I even ask the guy I was dealing with are you from Telkom he said yes I am. I have faith in Telkcom as I am a client for years and years and never really had that many problems, thinking it was them I went forward with the contract renewal and only after the contract was done I found out the next day when I phoned Telkcom they said there was no odder on my name and there is just a note saying sell direct is working with my contract renewal. I hate a lier and maybe if they told me the truth from the beginning and said I am from sell direct I would put more faith in them and would not be worrying and thinking someone if forwarding my cell phone contract but seeing all the bad reviews makes me wander if this will go smoothly. hopefully my oder will not be a **** up if so I will change my review to 1start but 3 starts for good customer service please the staff needs to change there approach on saying I am for this company it saves me time trying to phone and find out information and it's against the law to say you from a company and you don't work there. It is just common courtesy to say I am representing a company and I am selling this on behalf of them. If they did that I would of did more business with them because they telling me the truth. And if this order of mine is a messy situation and I need to run around I will complain to high ups at Telkcom about my experience. if not please expect a better review from my side and I will give 5 starts and change my mind about the company.