Highly disappointing service received from Selfie Light SA

Highly disappointing service received from Selfie Light SA. An order for an 18inch Ring Light Set costing R899.00 was placed and paid for on the 28th of July 2022. On the 8th of August I received an email stating due to a system error that there will be a delay in my order, however the aim is to have my package delivered in 1-3 business days. By the 21st of August no further communication was received which led me to follow up. I received a response on the 23rd of August apologizing for the wait and that they will follow up with the courier. Yet again, no update or feedback received therefore I sent a follow up email on the 26th of August. I received a response on the 30th of August apologizing again for the inconvenience and that the courier is unable to locate my package, however a new package will be dispatched which I will receive in the next 1 - 3 business days. On the 31st of August I received an email from the SelfieLightsa team confirming that my package will be delivered latest 4th September. By the 7th of September no package was received or any communication from the team. I proceeded with another follow up email and requested a refund as it has been more than a month which my order was placed and paid for. With no further communication from the team, I sent my final email on the 13th of September urgently requesting for this matter to be dealt with, however the SelfieLightsa team continues to ignore my emails and request for a refund. The ring light set was ordered for a specific reason, to say I am disappointed with the horrible service is an understatement.