Unhappy / Ignored Customer

Generally I get fair service from Segen Solar, but it upsets me that I have to come to Hellopeter to get any action from them in this instance. I bought a Kodak 3.24 inverter from them 2 weeks ago. I did not inspect the box as I haven't had any problem with them until now. My client collected the unit & when arriving back home sent me pictures of the inverter. It had been dropped, and not a mere 2 meters out of someones hands, but from a great height, such as from the shelves of the warehouse, or off the top of a fork lift. The whole top corner of the machine was bent & buckled in even though it is secured by foam the whole way around & ridgid cardboard spacers in the corners. The machine does not switch on. I contacted them over a week ago to get someone to swap it out. I was ignored by my sales person Thulani on email completely. I then mailed my account manager here in Durban, Henco, on Monday who immediately responded with, he will contact the relevant department. It is now five days later and he too is ignoring my follow up emails as I have heard nothing back from them. My client is hopping mad with me and thinks I've run away with his money, and I've now lost my patience. Please get someone to sort this out management.