Unacceptable Service for Loyal Clients.

Despite years of support for Segen Solar, we face a frustrating runaround when addressing product issues. Waiting almost a month for feedback on a faulty 12kW Sunsynk Inverter they provided is unacceptable. Their proposed loan unit has a faulty screen, awaiting repair before supply. They withhold the case number for the return of the faulty inverter. We even contacted Sunsynk directly using the inverter's serial number, with no response!

Our ability to honour our commitments to our valued clients is compromised by the Segen's unresponsiveness.