Segen-Solar ( SA ) poor service.

I understand Covid-19 problems for suppliers, but really...? Segen Solar - South Africa, in my humble opinion, is totally reliant on the web site doing all of the work for them. My allocated account manager and technical advisor very seldom answer calls on their provided numbers and totally rely on what is happening, from customer input on the web site. Even that is terribly un coordinated. E-mails of complaint are referred between each other, with no individual taking responsibility for, or even defending the poor service. Not good enough guys, you market excellent products at very competitive prices, but rely too much on the PORTAL doing ALL the work for you.