MP
Mark P
1 reviews | Active since Oct 2023
25 Oct 2023, 11:43
Returns *******
We initially ordered the incorrect Inverter and returned it unused.We were charged a 25% handling fee. We contacted them again to go to the web site together to confirm which inverter was correct one. The description on the web page was misleading and when the product arrived we returned it unopened to be charged another 25% handling fee claiming the box was damaged by the courier. Requests for photos unsuccessful. So in short we are about R16 000 down due to ******* attitude. After sales support is non existent
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Replies (2)
Segen-Solar's replyOfficial
26 Oct 2023, 11:13 Good day Mark
Our sincere apologies that our service has not met your requirements. One of our team members will contact you.
Kind regards,
The SegenSolar Team
Our sincere apologies that our service has not met your requirements. One of our team members will contact you.
Kind regards,
The SegenSolar Team
Segen-Solar's reply26 Oct 2023, 11:13
Official
Good day Mark
Our sincere apologies that our service has not met your requirements. One of our team members will contact you.
Kind regards,
The SegenSolar Team
Our sincere apologies that our service has not met your requirements. One of our team members will contact you.
Kind regards,
The SegenSolar Team
MP
Mark P's updateReviewer Update
26 Oct 2023, 15:28Well here is a positive outcome and much appreciated. Segen have contacted me and offered to waive the handling fee in total after reviewing our experience. They listened to my complaint and took positive steps to resolve it and build on customer relations. My thanks to the Segen team.
MP
Mark P's update26 Oct 2023, 15:28
Reviewer Update
Well here is a positive outcome and much appreciated. Segen have contacted me and offered to waive the handling fee in total after reviewing our experience. They listened to my complaint and took positive steps to resolve it and build on customer relations. My thanks to the Segen team.