JK
JJ K
1 reviews | Active since Jul 2019
29 Nov 2022, 10:59
Don't get back to you!!!!!!
Seems this organisation either gets 1 star or 5. When you sign up as a reseller you are initially impressed. You'r given names and contact emails of people that are there for you etc. Only one problem. They get back to you on 5% of occasions. They send surveys asking our opinions.......but they don't answer emails? Why bother.
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Replies (2)
Segen-Solar's replyOfficial
30 Nov 2022, 11:19Good day JJ, Our sincere apologies that our service level has not been met. Your complaint has been escalated to Management.
Segen-Solar's reply30 Nov 2022, 11:19
Official
Good day JJ, Our sincere apologies that our service level has not been met. Your complaint has been escalated to Management.
Segen-Solar's replyOfficial
30 Nov 2022, 16:48 Good day JJ upon further investigation, it has been brought to my attention that our Customer Service Manager has been in contact with you and has assisted you.
Segen-Solar's reply30 Nov 2022, 16:48
Official
Good day JJ upon further investigation, it has been brought to my attention that our Customer Service Manager has been in contact with you and has assisted you.