KV
Karen V
1 reviews | Active since Nov 2010
16 Sept 2020, 09:20
Disgusting service
We have spent hundreds of thousands of rand with them for years and their after sales service is non existent....they are causing our good name and reputation with our clients irreparable damage....just like all the ********** reviews on line...they avoid phone calls and never respond to emails....its deplorable
Helpful (0)
Replies (6)0
Replies (6)
Segen-Solar's replyOfficial
16 Sept 2020, 10:07Good morning Karen,
Our sincere apologies that your after sales service requirements have not been met. Please may I ask if you could send your contact details to info@segensolar co za so that one of our Technicians can contact you urgently.
Thank you,
SegenSolar Team
Our sincere apologies that your after sales service requirements have not been met. Please may I ask if you could send your contact details to info@segensolar co za so that one of our Technicians can contact you urgently.
Thank you,
SegenSolar Team
Segen-Solar's reply16 Sept 2020, 10:07
Official
Good morning Karen,
Our sincere apologies that your after sales service requirements have not been met. Please may I ask if you could send your contact details to info@segensolar co za so that one of our Technicians can contact you urgently.
Thank you,
SegenSolar Team
Our sincere apologies that your after sales service requirements have not been met. Please may I ask if you could send your contact details to info@segensolar co za so that one of our Technicians can contact you urgently.
Thank you,
SegenSolar Team
KV
Karen V's updateReviewer Update
16 Sept 2020, 15:40There is absolutely no point emailing that address...that's the one we use and never get any responses.... we've tried calling the technical team with the same result
KV
Karen V's update16 Sept 2020, 15:40
Reviewer Update
There is absolutely no point emailing that address...that's the one we use and never get any responses.... we've tried calling the technical team with the same result
Segen-Solar's replyOfficial
16 Sept 2020, 16:19Good day Karen
Our sincere apologies once again for the poor after sales service that you have received.
Please may I ask if you could send your e-mail address or contact number and our Customer Service Manager will contact you immediately. Regards Sharleen
Our sincere apologies once again for the poor after sales service that you have received.
Please may I ask if you could send your e-mail address or contact number and our Customer Service Manager will contact you immediately. Regards Sharleen
Segen-Solar's reply16 Sept 2020, 16:19
Official
Good day Karen
Our sincere apologies once again for the poor after sales service that you have received.
Please may I ask if you could send your e-mail address or contact number and our Customer Service Manager will contact you immediately. Regards Sharleen
Our sincere apologies once again for the poor after sales service that you have received.
Please may I ask if you could send your e-mail address or contact number and our Customer Service Manager will contact you immediately. Regards Sharleen
KV
Karen V's updateReviewer Update
16 Sept 2020, 16:32Hi Sharleen... the email address is ***... and they would need to call Rochelle tomorrow on ***...she is my chief technician....I'm the Administrator and owner....I appreciate your quick response...thank you...have a good evening
KV
Karen V's update16 Sept 2020, 16:32
Reviewer Update
Hi Sharleen... the email address is ***... and they would need to call Rochelle tomorrow on ***...she is my chief technician....I'm the Administrator and owner....I appreciate your quick response...thank you...have a good evening
Segen-Solar's replyOfficial
16 Sept 2020, 17:08Hi Karen, Hellopeter turns contact numbers into **** please could you try putting an apostrophe i.e. ' in front of your contact details, alternatively, Rochelle could call our switchboard on ' *** and ask for Kelly, who will assist immediately.
Segen-Solar's reply16 Sept 2020, 17:08
Official
Hi Karen, Hellopeter turns contact numbers into **** please could you try putting an apostrophe i.e. ' in front of your contact details, alternatively, Rochelle could call our switchboard on ' *** and ask for Kelly, who will assist immediately.
Segen-Solar's replyOfficial
17 Sept 2020, 12:40Good day Karen
I am pleased to learn that Kelly has been touch with you and is assisting in resolving your complaint. Unfortunately your e-mail was sent to the info email address in the UK and not to SA. Once again our sincere apologies for the inconvenience caused. Regards Sharleen.
I am pleased to learn that Kelly has been touch with you and is assisting in resolving your complaint. Unfortunately your e-mail was sent to the info email address in the UK and not to SA. Once again our sincere apologies for the inconvenience caused. Regards Sharleen.
Segen-Solar's reply17 Sept 2020, 12:40
Official
Good day Karen
I am pleased to learn that Kelly has been touch with you and is assisting in resolving your complaint. Unfortunately your e-mail was sent to the info email address in the UK and not to SA. Once again our sincere apologies for the inconvenience caused. Regards Sharleen.
I am pleased to learn that Kelly has been touch with you and is assisting in resolving your complaint. Unfortunately your e-mail was sent to the info email address in the UK and not to SA. Once again our sincere apologies for the inconvenience caused. Regards Sharleen.