Worst customer service, not taking responsibility for mistakes, client must pay for their mess ups!

<p>I've had endless issues with the Seeff Richards Bay branch rental department since August.</p> <p>Catherine, Nella and Zandria take no responsibility for their actions/lack of action. They failed to communicate with each other, failed to communicate with me the client as well. I've sent numerous emails to them and the responses I get are quite arrogant. The tenant replaced a tap in the unit and short paid on rent and now I'm expected to cover the cost of the repair. I was not even informed of the repair until the rent was short paid. I was not informed of anything in the property requiring repairs. I received a ridiculous quote for repairs to things that were not going to be repaired, which was made clear with Zandria. This was received 37 days after the lease came into effect. No phone call, no email, no sms, no voicemail message even to inform me of any defects in the property.</p> <p>There is so much that Seeff has messed up and has taken no accountability or responsibility for it. There isn’t enough space on this forum to list those details. I have stacks of email communication with them and have been going back and forth with these ladies for months and to date no phone call from any of them.</p> <p>I must now pay the price for their mistakes. It's really not acceptable and I will advise everyone I know to never use Seeff. They promise a lot to get your business but once they have it they are completely useless and come across as uneducated since they fail to do simple things like ensure their emails are correct. When clarity is asked for they respond with arrogance. Extremely unprofessional!</p> <p>I’m probably wasting my time even trying to bring this to anyone’s attention cause if the staff at the Richards Bay office are a representation of the Seeff brand then clearly this is not a company that cares about clients or takes responsibility for its failings.</p> <p> </p>