EP
Elna P
1 reviews | Active since May 2011
31 May 2015, 02:51
Unable to resolve issues
Over the past year, I have submitted more than 10 written complaints with the rental agent at Seeff Properties, Gordon's Bay, regarding the unacceptable behavior of my neighbours, who are their tenants. Since the rental agent still seems unwilling or unable to resolve the issues after a year, I lodged an online complaint with the EAAB on 22 April 2015. No confirmation was received that the complaint had been logged, and I sent an e-mail to the EAAB legal department. On 22 May 2015, when I still had not received any response from the EAAB, I sent a follow-up mail. To date, no response has been received from the EAAB. Since neither Seeff Properties nor the EAAB seem to be able to resolve the issues, I am left with no other option but to take legal action against the tenants. I assume that Seeff, as rental agents, gets paid for managing their tenants - which they are apparently unable to do. Thus, they will be held liable for legal costs incurred to have this issue resolved though a court interdict issued by a court of law.
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Seeff Properties's replyOfficial
02 Jul 2015, 10:18Hello elnadp,
Dear Elna du Preez
We as the managing rental agency sympathise with your predicament but unfortunately there is nothing we can do from our side as this is a single residential property and there are no laws or rules that prevent the tenant from having pets. We also have written confirmation that the cats have been spaded.
Furthermore the owner is aware of the animals and does not have a problem with this.
If there was anything that the tenant has contravened we would have acted on it but unfortunately nothing can be done in this situation.
Kind regards,
Jacques le Roux
Rental Manager
Dear Elna du Preez
We as the managing rental agency sympathise with your predicament but unfortunately there is nothing we can do from our side as this is a single residential property and there are no laws or rules that prevent the tenant from having pets. We also have written confirmation that the cats have been spaded.
Furthermore the owner is aware of the animals and does not have a problem with this.
If there was anything that the tenant has contravened we would have acted on it but unfortunately nothing can be done in this situation.
Kind regards,
Jacques le Roux
Rental Manager
Best regards,
Seeff Properties's reply02 Jul 2015, 10:18
Official
Hello elnadp,
Dear Elna du Preez
We as the managing rental agency sympathise with your predicament but unfortunately there is nothing we can do from our side as this is a single residential property and there are no laws or rules that prevent the tenant from having pets. We also have written confirmation that the cats have been spaded.
Furthermore the owner is aware of the animals and does not have a problem with this.
If there was anything that the tenant has contravened we would have acted on it but unfortunately nothing can be done in this situation.
Kind regards,
Jacques le Roux
Rental Manager
Dear Elna du Preez
We as the managing rental agency sympathise with your predicament but unfortunately there is nothing we can do from our side as this is a single residential property and there are no laws or rules that prevent the tenant from having pets. We also have written confirmation that the cats have been spaded.
Furthermore the owner is aware of the animals and does not have a problem with this.
If there was anything that the tenant has contravened we would have acted on it but unfortunately nothing can be done in this situation.
Kind regards,
Jacques le Roux
Rental Manager
Best regards,