The worse service we've received from the only agent dealing with The Palms(Ottery)

I app**** for a two bedroom apartment at The Palms and the application was done with Crystal Mauritz. First day one dealing with Crystal was not a good experience. Her attitude was very uncommon for a agent. I think I even called her offices and asked to deal wit someone else. I had to also call her to give me some feedback and her response was always "Sorry I'm busy" My bf & I app**** for this place, as I am on debt review and my BF works works for a very prestige company. After many calls to Crystal and emails to Crystal she finally got back to us with a simple. "Sorry your application was unsuccessful" She says my bf credit score was bad. When in fact he had an EXCELLENT credit score. My BF that very same day got a credit score and we sent that to Crystal. She wasnt interested in any way to help us. I asked her if there is any other person that can do the credit check and she never answered. We couldnt believe the treatment we were getting...and to make matters worse she was the only person we could deal with at Greeff. I'm sure she had a problem with me and being under debt review. When in fact I have been living In kenilworth in a apartment for 10 years. Not once did I fail to pay my rent on time. I even sent Crystal this excellent reference letter from my landlord. We have been applying for other places and have been successful. The place I really loved though was "The Palms" How do get into living at the palms?