Terrible service

I have recently rented a house from Seeff Gordons Bay. Since the day that i wanted to go view the property there have been issues. the estate agent would let me view the property on a Saturday cause she doesn't work on Saturdays. in the end i managed to view the property without the estate agent present and with the tenants at the time. The house was in so much of a mess that i couldn't view most of the house.

however i needed the property and signed the lease agreement. Upon handover of the keys i pointed out the estate agent that there was issues that needed to be fixed before i moved in. Upon moving in i noticed that the issues weren't fixed and included them in the snags list.

I emailed the snags list to the estate agent an have heard nothing back from her. Eventually two weeks after moving in i took time off work to go to the branch and spoken to the director of the branch. I was then promised by the director that she will get back to me within the week about organizing time to fix the plumbing issues and all other snags in the house.

It has now been a week since i have spoken to the director and i have heard nothing back from them about the snags list and fixing the issues. It is now time for me to pay my rent and i am still sitting with all the snags and some of them are minor however there are major ones that are affecting my day to day life.