Terrible rental service from Seeff Strand

When the agents are good, you are not even supposed to know the tenants, but not in the case of Seeff. Unfortunately, they are my first agents and I learnt through pain. It's almost like you pay Seeff the commission for nothing. You, as an owner of your flat do much of the admin work.

Here are some of the disappointments

* They didn't properly follow the tenant's credit check. (It's as if the tenant get's his salary from his home country and keeps talking about "money delayed in Nigeria").

* They didn't properly know the tenant. (It appears the tenant subleased it to his Nephew and they sometimes talk to the one who signed the lease, other times with the other guy). It's me who found out that they breached the contract by subleasing.

* I had to remind them of much of the activities an agent does, especially deposit escalation. Even after that, they tend to forget/ignore it and in the end the tenant only had way less than a month's deposit (about 2/3) instead of, as in most cases having about 2 months deposit.

* Because it was a big problem to keep the tenant, I told the agents to find a new tenant when it ends. Unfortunately, I was out of town when the contract ended and when I came back, I found out that the agents have forgotten and the tenant is still there. It's been very dramatic because the tennat doen't want to move out, at the same time they breach the contract.

Seeff Strand could avoid the above and more dramas I didn't include only because they are too many to list. I am completely dissatisfied. Even trying to be reasonable and making the time to have a meeting with the manager did not resolve the problem as they promised. At this moment, I feel like it's a hostage situation