Seeff Edenvale - Rental Service Issues

My review is about directed at Seeff Properties - Edenvale

We rented a property for a few months from Seeff and had Susan Love as our agent.

We moved out 10 December 2020, It is now 29 January 2020 we are finally paid our full damage deposit. Our agent ignored my calls, emails and whatsapp messages. I wasted so much time, energy and airtime chasing my OWN money.

Today, after 7 weeks I was finally paid - with ridiculous charges against my name that I will not even query because I really don’t ever want to deal with that agent again!

**However I want like to thank Jeanri for really jumping in and assisting me to get the money back**

Here is a timeline of the events:

10 Dec - Moved out of the premises

11 Dec - Handed over keys

22 Dec - Followed up on outgoing inspection because I received no money.

24 Dec - Received outgoing inspection

25 Dec & 28 Dec - I followed up on my queries and why I am being charged for certain things that shouldn’t be for my account.

5 Jan & 6 Jan - I emailed the 4th reminder to ask for feedback.

6 Jan - Finally get a response saying the contractors are on leave and they can not assist me now. - Not attending to my queries.

11 Jan - I followed up again.

12 Jan - I get a response contractors on leave.

After 4 follow up emails, I finally called into the branch and got assisted by Jeanri and received 2 quotes on the 18th January. I immediately signed off the accepted quote in the hopes that the nightmare has come to an end...however I was wrong.

I then had to wait for additional quote for painting...

Breakdown for what I was charge:

Moving of a light fitting in the ceiling (I did not even replace or touch the light) A door that needed to be refitted cause it was scratch the floor if you open too wide (we received it like that) A lock that had to be replaced because its difficult to open (we received it like that when we moved in) Refit bathroom rails that feels loose R750 for cleaning cause the floors are sticky. (Please note cleaning of walls was already charged in quote I approved) *please note I asked if I can do a walk through to check why I am being charged for charges that makes no sense and I never got a response*

Its just been an horrific experience and definitely worth mentioning.