Poor service/communication

SEEFF EDENVALE BEDFORDVIEW

I have 2 rental apartments managed by Seeff. The tenant of 1 apartment has stopped paying rent for more than 6 months. I have been in communication with the agent for the last 6 months. A few months ago it was agreed that the tenant would be removed. I recently asked for an update and was told that they are in negotiation with the tenant and would try to get the tenant out without having to do an eviction. It seems I only get feed back on whats happening only when I follow up. This month I received a penalty from the body corporate because of the state of the balcony of the same tenant. I forwarded the penalty to Seeff in the hope that they would pay the body corporate the penalty. Instead of this I received a deposit of the penalty amount into my account. I mailed Seeff asking for an explanation. Its been 4 days since my mail and I have not received a response.

At this point I'm a very dissatisfied customer.