Lack of accountability and un professionalism

Item: Seeff Properties
Rating: 1
Author: tyronluceanbooys T

My experience with Seeff Properties, Malmesbury branch, has been nothing short of a nightmare. I initially contacted one of their agents, Chantal Botha, who arranged a property viewing. However, on the day of the meeting, after I had taken leave from work, she casually informed me that she was on study leave. Fortunately, another agent, Dorette Steyn, stepped in and helped secure the apartment for me.

Upon moving in, I was horrified to find ****roaches crawling throughout the unit. When I raised this issue with Dorette, she coldly informed me that it was no longer the agency’s problem and refused to take any responsibility for the extermination costs. This is absolutely appalling, especially considering they took a hefty three-month deposit of R18,000.

To make matters worse, I tried escalating the matter to their manager based in Paarl. Not only did she decline my call, but she also sent an automated SMS saying she would get back to me – I am still waiting.

This level of unprofessionalism, lack of accountability, and outright disregard for tenants is unacceptable. Seeff Properties has shown that they care only about taking your money and not about providing the quality or support they promise. I strongly urge others to think twice before dealing with them. Save yourself the frustration and look elsewhere!

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tyronluceanbooys T's updateReviewer Update

12 Dec 2024, 10:07

Following my initial concerns, I would like to provide an update on the matter. Marinda Uys, one of the managers at Seeff Properties, reached out to me, and I am thankful for her prompt response. She assured me that the necessary steps would be taken to resolve the issues I experienced.

Marinda informed me that the apartment would be fumigated, and I was contacted by the fumigation specialist the very next day to arrange the service, which is being carried out today. Additionally, I was assured that the cost incurred for the extra key I had to arrange will be reimbursed.

I also want to acknowledge and thank Dorette Steyn, the agent, for sharing all correspondence with the property owner with me, ensuring transparency in the process. Marinda further assured me that she is available should I encounter any future problems, which provides a level of comfort moving forward.

While the initial experience was stressful, I appreciate the steps that Seeff Properties, Marinda, and Dorette have taken to address the situation. Thank you for your assistance in resolving these matters.

tyronluceanbooys T's update12 Dec 2024, 10:07

Reviewer Update