Extremely poor service

I contacted an agent through a third party website, received a phone call from the agent within an hour. After I went and viewed the apartment on show, I asked if I may bring my partner with me for a viewing later that week. A day before the viewing set up for my partner, I contacted the agent again to confirm. I had zero response. I tried again the next day, again, with zero response. Later, after deciding that the apartment is not worth the hassle from the agent, I found another apartment, also by Seeff. I used the website to contact the agent, same as before. I am still waiting for a response.

Shortly after this, my current estate agent for the flat I am renting contacted me, asking me why I am looking for other places. This is not only poor action from my agent, but a major breach in trust by Seeff. This being the only agency I contacted.