Disappointing Experience with Seeff Property Management

am extremely disappointed with the service I have received from Seeff Property Management. I moved out of the property at the end of February, and several months later I am still waiting for my deposit to be refunded.

The reason repeatedly given for withholding my deposit is the DB board issue. However, this was a pre-existing problem that was identified and reported when we first moved into the property. Despite reporting it, the issue was never resolved by management. It is unfair to now hold tenants responsible for a fault that was present from the beginning and was brought to your attention.

What is even more frustrating is being told that we were negligent because we did not continue reporting the same issue countless times until it was fixed. In my view, once a maintenance issue has been formally reported, it becomes the responsibility of the landlord or property manager to ensure it is addressed promptly. Tenants should not have to repeatedly chase management for repairs that were already logged.

The lack of communication, delayed deposit refund, and unwillingness to take responsibility for a known maintenance issue have made this a very frustrating experience. I expected a more professional and fair approach from a property management company. Unfortunately, based on my experience, I cannot recommend Seeff Property Management. I hope they improve their maintenance processes and treat former tenants more fairly regarding deposit refunds.