Almost 2 months after moving out ad still no deposit paid back!

I rented a flat in Durbanville from Seeff in 2022 and was never late with any of my payments. The agent I was initially working with was so friendly and accommodating until she suddenly resigned. I was never contacted by the new agent and had to contact Seeff Durbanvill myself to find out who my new agent is.

Suddenly around June/July I started getting a R250 service fee everytime I bought electricity which was never disclosed to me. When I brought this up with the new agent her response was "oh, I must have forgotten to send you that email. Silly me." In 2023 I am still waiting for the email explaining this extra charge. The flat was not repainted before I moved in and all the old nails were still in the walls.

When I moved out I accidentally removed a bit of paint off the one wall which I disclosed to the agent. She never came to perform a moving-out inspection and I had to drop the keys off at some Café in Durbanville. After 14 days I contacted Seeff to find out about my deposit and after several days they said that the whole wall had to be repainted due to the small mark I left. This is ridiculous since there are two separate places in the flat where maintenance was done and the whole wall was not repainted, you can see the different wall colours. It is now the 13th of January 2023 (I moved out on the 30th November 2022) and I still do not have any money form my deposit paid back to me nor is anyone answering my emails.

It is crazy how bad at communicating the agents are when admin and emails are a main part of their job descriptions!