Worst service and comunication causing lost of revenue

I Took my Company Vehicle in on Tuesday morning to fix the wheel bearing, Its Thursday and still not fixed no telephone calls to update or nothing from Secunda Toyota. The service manager is never available, So I lost four days worth of revenue due to the lack of communication and poor service. I told them if they cant get it done quickly I would rather use Ermelo Toyota as they always make a plan and you get quick professional service. This is unacceptable .