LS
Lizelle S

1 reviews | Active since Jan 2020

08 Jan 2020, 14:15

Unsatisfied client at Secunda Toyota

I bought a Toyota Etios at Secunda Toyota's Secunda hand car dealer. The car was a 2015 model with 56000km on for R130 000. The car was branded as this was one of their pool cars. When the branding was removed the car which was white turn yellow. The sales lady asked me if they can respray the can and I said yet on one condition the car should be taken to a Toyota accredited panelbeater.

Three week later we received the car, with lots of mistakes 1. The left-hand mirror was not a Toyota mirror, it is a carved house mirror 2. The jack and the towing you are dragging are not in the car. 3. The part where the tow bar comes in is not there there is only a hole 4. The doors was not sanded inside and painted properly …… it is very co****… .with over spray. Apparently the car was send to some or other "Oom Kobus" sounds like a backyard panelbeater. 5. The rubbers on the door and the boot where sprayed white as well 6. The mat on the driver's side has a hole in it 7. The car idle when it's cold and then it makes a noise when it idles - The car was at the workshop on Friday that is why I had to wait until 4H00 the particular day to get the car 8. According to the service book the car was serviced on exactly 10 000km, 20 000km, 30 000km, 40 000km. 9. The loose mats where two different mats one Hilux and one rubber mat 10. There where no spare key 11. There was bolt to keep the spare wheel in place.

On complaining they agreed to fix the car. 3 Weeks later the Service manager a guy called Victor called me and ask if I can come and see him. I asked that JP Kruger the owner son that is managing Secunda Toyota currently be with us in the meeting. In the meeting they said they are mot happy to give me the car and would give me another car. While sitting there they showed me a gold Etios. I asked what model they said 2019. I said to them I cant afford paying more than R130 000. They said I should not worry they will sort it out. They even said they will put on rims for the inconvenience. That Monday I phoned them and there story changed.....now I have to pay in...

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