Mar '26 - Oct '26
Frequently Asked Questions About Secret Box Furniture
How is Secret Box Furniture rated on Hellopeter?
Hellopeter has tracked Secret Box Furniture across 2 reviews. Secret Box Furniture hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Secret Box Furniture? Write a review to help others decide.
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2019
Secret Box Furniture - via Makro online... poor product experience
Similar to the other review I see online - I ordered a couch from Secret Box Furniture via the Makro online website... it arrived... not what I ordered... different colour, different dimensions, different shape (it 'resembled' tjhe one advertised, but was very clearly not it) and ... is uncomfortable. I contcted Secret Box directly, as the tie period between receiving the couch and opening it had passed Makros minimum to return (we were renovating, left the couch wrapped up until we could put it in our new guest suite on our guest farm)...Secret Box answered by Whatsapp, asked me to send a pic, asked where I was based - and have ignored every message since then. They have read every message, but ignored. And the quesitons have been simple as 'please tell me my position here - are you willing to take the couch back given that it's not what I ordered' type questions. My aadvice - do not order anything from Secret Box....whether direct or via Makro.
1 reviews | Active since May 2019
Secret Box Furniture - via Makro online... poor product experience
Similar to the other review I see online - I ordered a couch from Secret Box Furniture via the Makro online website... it arrived... not what I ordered... different colour, different dimensions, different shape (it 'resembled' tjhe one advertised, but was very clearly not it) and ... is uncomfortable. I contcted Secret Box directly, as the tie period between receiving the couch and opening it had passed Makros minimum to return (we were renovating, left the couch wrapped up until we could put it in our new guest suite on our guest farm)...Secret Box answered by Whatsapp, asked me to send a pic, asked where I was based - and have ignored every message since then. They have read every message, but ignored. And the quesitons have been simple as 'please tell me my position here - are you willing to take the couch back given that it's not what I ordered' type questions. My aadvice - do not order anything from Secret Box....whether direct or via Makro.
1 reviews | Active since Mar 2026
Makro marketplace disaster
I am writing to formally raise a complaint regarding a lounge suite sold by Secret Box Furniture through the Makro online marketplace. After waiting two months for delivery, the product that arrived does not resemble the item advertised on the Makro website. The quality appears extremely poor and the stool feet were already worn, which raises concerns that the product may have been previously returned or handled. I documented the condition of the product immediately upon delivery by taking timestamped photographs and confirming the delivery time through CCTV footage. Under the provisions of the Consumer Protection Act, consumers are entitled to receive goods that: Match their advertised description Are of good quality Are free from defects Are suitable for their intended purpose The product delivered clearly does not meet these requirements. I request that Secret Box Furniture work with Makro to ensure that this matter is resolved promptly and that the misrepresented product listing is investigated.
1 reviews | Active since Mar 2026
Makro marketplace disaster
I am writing to formally raise a complaint regarding a lounge suite sold by Secret Box Furniture through the Makro online marketplace. After waiting two months for delivery, the product that arrived does not resemble the item advertised on the Makro website. The quality appears extremely poor and the stool feet were already worn, which raises concerns that the product may have been previously returned or handled. I documented the condition of the product immediately upon delivery by taking timestamped photographs and confirming the delivery time through CCTV footage. Under the provisions of the Consumer Protection Act, consumers are entitled to receive goods that: Match their advertised description Are of good quality Are free from defects Are suitable for their intended purpose The product delivered clearly does not meet these requirements. I request that Secret Box Furniture work with Makro to ensure that this matter is resolved promptly and that the misrepresented product listing is investigated.