Worthless warranty claim

The most idiot company in South Africa - We purchased a Sealy bed which came with a 10 year warranty. We put in a claim as the bed is breaking and had someone from Sealy come out to do an assessment.

The recommendation from Sealy was a warranty claim which was great, however, they want us to pay R6000 for a replacement bed which cost R5000... I mean, how idiotic can you be to think I would pay you R6000 for a R5000 bed...

The staff in the accounting department are beyond useless and don't seem to be able to comprehend the stupidity of what they are saying...

Do not buy a Sealy product unless you want to fight with idiots for a warranty claim.